Our Difference
It goes without saying, to understand your needs and expectations to provide the best possible service that delivers the best possible results, is what is important to us.
We understand everyone is different, and it is those differences that motivate us everyday to ensure we assist you with the right means of service and support.
- 5 simple ways of finding you the best solutions with the right specialised and trained team of experts who understands and can relate to your specific situation.
- We are the first to introduce the Customer Service Assurance (CSA), an iM initiative which outlines our commitment in writing, custom-made and geared to benefit you.
- We have introduced iM Care. iM Care is committed to providing a new breed of service to YOU, specialising in Mortgage and Debt Reduction and delivering personalised banking and service monthly. (click here to find out more)
- To ensure best industry practice we have introduced income standards whereby all our consultants are paid the same regardless of lender.
- We have introduced a mandatory standard disclosure of fees and commission form for all customers to witness.
- Support structures include providing a personal manger to maintain a superior relationship that grows with you.
- We offer a variety of programs to help you with debt consolidation, debt reduction, lifestyle protection and asset accumulation.
