Service Standards
The Australian home loan market is increasingly complex. Choosing a home loan right for you can become extremely difficult. That’s why it is important to know what service you can expect and to ensure it’s the best for you.
Because we are acting on your behalf you can be rest assured that our service is geared to benefit you and not your banking institution. In fact, iM is based on what you want to achieve.
Our service standards include:
- We conduct all the research and legwork to providing the best solution suitable to your needs and lifestyle. We do all the shopping for you.
- Saving you time, effort and money.
- Unparalleled mortgage processing service from application through to settlement for fast efficient service.
- We come to you wherever you are and work with you at the convenient location of your choice.
- We use a wide choice of major banks, building societies and international banks with hundreds of different loan products available.
- Ongoing personalised service with regular contact for as long as you need.
- Keeping you in the know; delivering ongoing industry updates and changes to maximise your savings.
- We establish individual contact management plans to suit your best way of communication.
- We have highly trained mortgage and finance specialists committed to providing the highest and best industry practice all with AMC (Accredited Mortgage Consultants) certification.
- We fully disclose our service, our privacy policy, feedback, complaint’s procedures and how to access your freedom of information.
